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Vehicle Service?

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Why Benton Harbor Car Owners Hesitate to Get their Vehicle Serviced

A recent report stated that over 80% of the vehicles on the road have one or more service item or repair that’s needed but hasn’t been taken care of. Now that’s a lot of undone service. That translates into something over 160 million vehicles in the US alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons Benton Harbor drivers hesitate to take care of recommended services – especially services that our friendly and knowledgeable Pro Muffler & Brake Shop Inc service advisor recommends when we’re in for something else, like an oil change.

The first issue boils down to comfort with car care in Benton Harbor. Benton Harbor drivers don’t always feel we know enough to make good decisions. Benton Harbor drivers who don’t know as much about cars hesitate to ask questions because they don’t want to look ignorant. It’s human nature. But there’s so much to know in this world, we can’t all be experts in everything. So we specialize. It’s very important to ask questions of any specialist, whether it’s your doctor, financial advisor or your automotive technician.

Your Benton Harbor technician wants your questions. He wants you to understand the recommendation and why it needs to be done. That brings us to the next issue. Benton Harbor folks say that they don’t always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Benton Harbor service center and your service advisor at Pro Muffler & Brake Shop Inc? Trust has to be earned and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer’s maintenance schedules.

In other words, “You don’t have to trust me, you can trust your owner’s manual.”

Basically, the engineers who designed your vehicle say here’s when you need to have it serviced. That’s who makes the recommendation, not your friendly and knowledgeable Pro Muffler & Brake Shop Inc. He’s just reminding you.

Now Benton Harbor drivers do need to trust the technician’s experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concern and make a good decision about whether or not to have something done.

That brings us to the third issue. Money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And Benton Harbor drivers have another list of places we want it to go. Auto maintenance isn’t usually on those lists.

Pro Muffler & Brake Shop Inc works hard to make sure that they diagnose the problem correctly and fix it right the first time. That’s the only way they can maintain their reputation and remain in business. If they’re not satisfying you and providing a good value, you won’t come back and the service center won’t be around for long.

When there is a real budget concern, your friendly and knowledgeable Pro Muffler & Brake Shop Inc pros can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Wheel Alignment

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Simple Answers from Pro Muffler & Brake Shop Inc: Alignment

Question:
How do I know when I need a wheel alignment?

Pro Muffler & Brake Shop Inc Answer:
When Benton Harbor drivers’ wheels are properly aligned they all point in the same direction. When they are out of alignment, most Michigan drivers notice a couple of things. First the vehicle pulls to one side when driving. It could be slight or pretty severe. If your wheels have been out of alignment for a while, you’ll also start to see uneven tire wear – the shoulder on either the outside or inside of the tire is worn down more than the other.

A whole bunch of steering and suspension components are joined together. Everyday Benton Harbor driving can cause Benton Harbor drivers’ wheels to go out of alignment over time just from the joints loosening up. That’s why most recommend an alignment check every couple of years. Depending on where you live in Michigan or the conditions you drive in (off-road driving, harsh Benton Harbor winter conditions, poor pavement, etc.), an alignment inspection every year at Pro Muffler & Brake Shop Inc may be called for.

Suspension and steering components wear over time as well, which can lead to and alignment issues for Benton Harbor drivers. Of course, a big bump, like hitting a curb or pothole, can knock a wheel out of alignment or damage a steering or suspension part.

Your friendly and knowledgeable Pro Muffler & Brake Shop Inc service advisor will check your tires for uneven wear. The type of wear provides clues for what might be wrong. Undercar parts are inspected for wear and damage. The alignment machine will provide a reading of how each wheel is aligned. The reading is compared with the alignment settings recommended by the manufacturer, and then the technician makes the necessary adjustments and repairs to bring your wheels back into alignment.

Now putting off a wheel alignment in Benton Harbor can get dangerous because of tire wear: a bad alignment can chew through a tire pretty quickly. If you see uneven tire wear, if your steering wheel is off center or your vehicle pulls to one side, ask your friendly and knowledgeable Pro Muffler & Brake Shop Inc service advisor about getting an alignment check.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Thermostat

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Thermostat

The thermostat is an important part of your cooling system. Your vehicle’s thermostat performs a similar function to the thermostat in your home. At home, you set your thermostat to maintain a comfortable temperature range. When your home gets too hot, the air conditioning kicks on and when it gets too cool, the heater turns on.

Now your engine also has an optimal temperature range: warm enough to run efficiently and not so hot as to cause engine damage. Your vehicle’s thermostat is a valve between the engine and the radiator. When you first start a cold engine, the valve (thermostat) is closed, allowing the coolant surrounding the engine to warm up to the proper operating temperature. As the coolant gets hotter, the thermostat opens, allowing coolant to flow through to the radiator to be cooled. The thermostat opens and closes to keep the engine within a certain temperature range.

Now thermostats are rated for a specific temperature depending on the engine – not a one size fits all proposition. Thermostats are subject to normal wear. Proper operation depends on a special wax that expands as it heats up to open a spring-loaded valve. A worn thermostat could stick in the open position causing the engine to run too cool. This is inefficient and could hurt performance and fuel economy. If a thermostat sticks in the closed position, the engine can quickly overheat, possibly causing damage.

There isn’t a specific maintenance routine for the thermostat, but maintaining your cooling system by changing your coolant/antifreeze on schedule will make sure the coolant has enough corrosion inhibitors to protect the thermostat and other vital system components. Cooling system experts recommend replacing your thermostat when you do a coolant flush or exchange. Also, thermostats usually wear out faster than your hoses, so if you need to replace worn hoses, replace the thermostat at the same time.

If your temperature warning light comes on, have your cooling system inspected right away. This could be a thermostat problem. The thermostat could also be the culprit if you aren’t getting hot air when you turn on your heater.

The thermostat is a relatively inexpensive part that stands guard between you and catastrophic engine damage. Follow your owner’s manual instructions, or check with your service advisor to see if it’s time for a cooling system inspection or service.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Item Most Stolen From Vehicles

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Item Most Stolen From Vehicles

What item is most often stolen from vehicles?

Is it:
(A) Stereo
(B) Wheels
(C) Air Bag
(D) DVD System

Well, if you said stereo – you used to be right. But airbags have now surpassed stereos as the biggest target for theft – approximately 50,000 a year nationally in the United States. New airbags cost about $1,000 for Benton Harbor but go for $50 to $200 on the black market. Stolen airbags are making their way back into vehicles that have been in an accident in Benton Harbor. Of course, the danger to the consumer of having a stolen airbag installed is that you can never be sure what may have previously affected them and if they will work right when you need them.

There are reports that 1 in 25 airbag replacements are stolen or salvaged airbags – or no airbag is installed at all.

That is definitely a part you don’t want to take a chance with, so we recommend following the following guidelines:

Use a reputable collision repair center like Pro Muffler & Brake Shop Inc in Benton Harbor that employs ASE certified mechanics.
Inspect the invoice to ensure that the Benton Harbor repair shop purchased the airbag from a Michigan manufacturer, dealer or recycler.
If you can inspect the airbag prior to installation, it should be packaged in a sealed container from the manufacturer or recycler.
You will see the SRS (Supplemental Restraint System) light when you first start your vehicle up. This tells you that the airbag system is activated. If you do not see the SRS light, there is a problem with the airbag system.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Oil Change

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Oil Change

An oil change at your local Benton Harbor, Michigan, auto shop sounds simple, but there are some pretty important things to know about preventing oil sludge.

Oil eventually starts to turn into jelly, literally: petroleum jelly. Sludge clogs up oil passages and keeps oil from getting to some areas of the engine, causing parts to wear out prematurely. And that means expensive engine repairs.

That’s why you need to change the oil and oil filter on schedule — to get the old oil out before it turns to sludge. Your manufacturer will have a recommendation for how many miles/kilometers you can go between oil changes. They also usually have a number of months between recommended oil changes. That’s because the detergents and other additives in the oil break down over time.

Your owner’s manual will have a recommendation for time and distance, but you need to remember that it’s based on using the recommended weight of oil. And if your vehicle came from the factory with synthetic oil, the recommended intervals assume you will continue to use synthetic.

Also, how you drive around Benton Harbor, Michigan, can have a big effect. Most owner’s manuals will have a list of driving conditions that are harder on your vehicle — things like stop and go driving in Benton Harbor, short trips to Benton Harbor, driving in very hot or very cold weather, heavy loads and towing. If some of your driving fits this, you may need to change your oil and do other maintenance on a shorter schedule.

This may sound complicated. Some vehicles in Michigan have an oil life calculator that takes all of these factors into account and tells you when you should change your oil. Otherwise, talk with your Michigan service advisor at Pro Muffler & Brake Shop Inc about how you drive and get his or her recommendation for when to take care of your service.

Finally, if any of the steering or suspension parts can be lubed, your technician at Pro Muffler & Brake Shop Inc will take care of that with a lube, oil and filter service.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Fuel Saving Tip

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Fuel Saving Tip: Slow Down in Benton Harbor

There’s not much Benton Harbor residents can do about the price of gas in Michigan, but we can control – up to a point – how much we use. Our driving habits can dramatically affect our fuel economy.

The first thing we can do is watch the go-pedal. Hard acceleration just sucks the gas. Gently leave stop lights and plan lane changes so you don’t need to floor it. That can save you hundreds of dollars a year in improved fuel economy.

Go a little slower on Michigan roads. Benton Harbor residents who go more than 60 mph/100 kph will see their drop dramatically. Leave early so you don’t need to rush to be on time. And cruise control is your friend – steady speeds use less gas.

Plan errands ahead. Make fewer trips by combining errands around Benton Harbor, Benton Harbor, Coloma and Stevensville.

Hey, at current Benton Harbor gas prices, a lead-foot might as well be a gold foot.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Certified Technicians

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Certified Technicians

Today’s vehicles in Michigan are rolling computer networks with multiple processors, sensors and miles/kilometers of wiring. The mechanical elements — from the suspension to the engine valve train — are extremely sophisticated. Diagnosis and repair is more exacting that ever before. Even a simple tire rotation may involve resetting the tire pressure monitoring system.

Our technicians at Pro Muffler & Brake train hard to stay current on automotive technology, repair best practices and diagnostic techniques. Many have earned multiple certifications in various specialty areas. They obtain training from parts manufacturers, suppliers, independent trainers and recognized certification programs.

In our view, this is all a part of what it takes to be a sustainable business. You expect service and repairs to be done right the first time. We have to deliver that in order to continue to earn your trust and business. And of course, we stand behind our work and the parts we install. Let Pro Muffler & Brake be a part of your family’s car care.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Save Some Gas!

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High Michigan gas prices have hit most of our budgets here in Benton Harbor. If increased fuel costs are consuming a bigger portion of your budget, you may be tempted to skimp in some other areas – like scheduled maintenance.

According to Michigan news reports and industry studies, you’re not alone. Nine out of ten personal vehicles on the road have at least one maintenance or repair item that hasn’t been. Some of these items are serious safety concerns. Others are just more likely to affect the cost of operating your vehicle.

In this area, we can take a lesson from professional vehicle owners in the Benton Harbor area: fleet owners and operators like trucking companies and Benton Harbor delivery services. Because their livelihood depends on it, they have gotten scheduled maintenance down to a science. And the last thing they skimp on is regular maintenance.

Why is that? Well, for one thing they know that routine maintenance prevents repairs and costly breakdowns. They also know that a well-maintained vehicle uses less fuel. For them, even a small decrease in fuel economy may mean not being profitable.

Here are some services that could potentially save you some gas in Benton Harbor:

Fuel system cleaning, transmission service, differential service, wheel alignment, oil change, tune-up. Ring any bells? Is there at least one thing on the list that hasn’t been done? Let’s suppose you chose to spend $150 at Pro Muffler & Brake Shop Inc and get caught up on some of these services and that they combine to improve your fuel economy by 15 percent. What would that mean to your pocketbook?

Well, the average personal vehicle in Michigan is driven about 12,000 miles a year. If you get 20 miles per gallon, over the course of one year you would pay for the $150 worth of service and save an additional $165 if gas is $3.50 in Benton Harbor. If gas is $4.50, you would save $255. And you’d rack up savings of $345 with gas at $5.50.

From this you can see that the more fuel costs in Benton Harbor, the more it pays to take care of your vehicle. Some of us Benton Harbor drive trucks for work or recreation – or want a large SUV for family needs. A 15 percent improvement in fuel economy can generate huge savings – $660 a year if gas is $4.50 a gallon at your Benton Harbor gas station.

So catch up on those services at Pro Muffler & Brake in Benton Harbor. Talk with your friendly and knowledgeable Pro Muffler & Brake Shop Inc about your vehicle’s needs. Get a couple done now and a couple next time. Chances are you’ll save a lot of on fuel this year – and a lot more on repairs in years to come.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Ask Your Mechanic

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A lot of service and repair customers in Benton Harbor are a little tentative when they talk with their automotive advisors. They want to ask questions but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us Benton Harbor drivers have the time to learn.

At Pro Muffler & Brake, we think automotive service customers have a right to ask any question they need to understand what is wrong with their vehicle and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. What are some of the barriers to communication? Well, most Pro Muffler & Brake service advisors are very busy trying to service and fix cars to get Benton Harbor drivers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to Benton Harbor customers. If you’re not sure, ask what the auto repair payment policies are. For example, there’s a big difference between giving your vehicle a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while for your friendly and knowledgeable Pro Muffler & Brake technician. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your friendly and knowledgeable service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find rebuilt auto parts or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about Pro Muffler & Brake warranties for car parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. At Pro Muffler & Brake in Benton Harbor, we stand behind our work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received at Pro Muffler & Brake  when the time comes to sell it.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Dirty Battery?

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Batteries are a huge part of modern life. Think of how many battery chargers you have.

Of course, our purpose here is to talk about your car battery. When people come into Pro Muffler & Brake Shop Inc and need a new battery, they’re really not that happy about having to spend the money. But the fact is that 70 percent of batteries don’t make it for 4 years.

There are some things that you can do to extend the life of your battery. First, keep it clean. If you see it getting dirty or greasy, let us know at Pro Muffler & Brake and we can clean it off. A dirty battery runs hotter, and that shortens its life. If your battery terminals are corroded, let us take a look at that, too. We can clean them, and if the corrosion has gotten into the battery cables, we can replace them.

Also, running your battery way down is bad for it. Things like running the headlights or watching a DVD player with the car turned off can deeply deplete your battery. The typical battery can only take about 10 of those deep cycle depletions before it gives up the ghost.

Because we often take short trips around Benton Harbor with lots of stops for errands, our batteries can end up not getting fully recharged just by driving around. That also shortens battery life. You can hook up a good quality automatic battery charger at home from time to time. We recommend charging once a month during hot months and every three months during cold months.

Now when it’s finally time to get a new battery, we can help you find the right replacement. We’ll always make sure to meet your manufacturer’s recommendations. If you have special needs, like live in a very cold climate or run a lot of electrical accessories, we can look at an upgrade that’ll give you the power you need.

Give us a call

Pro Muffler & Brake Shop
2094 South M-139
Benton Harbor, Michigan 49022
269.926.2006

http://promufflerandbrake.com/

Kevin & Pro Muffler guys, “Many thanks for your prompt, courteous & special service today!Anita
Thank you Pro Muffler & Brake Shop! If I have a problem with my brakes or my muffler again, I will come to you! Many thanks to you & staff. My car runs so much better and because of you guys I have confidence in driving my car. Customer of '97 Honda Civic
Dear Kevin & Rich,We finally made it to the West Coast. We’re in Northern California headed down to San Fran. We picked up my PT Cruiser and it’s holding up well… So far. I don’t want to jinx myself. Hope all is well in Michigan. Perhaps we’ll meet again. Thanks for all your kindness!Sincerely, Beth & Jerod

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