Why Trust Us?
At Pro Muffler & Brake Shop, safety is our first and primary concern when performing inspections and protecting your family. We have been serving the area for more than 24 years and are privileged to have the opportunity to meet your needs.
From Mark Schuck, Owner
“If you’re like me, you want to do business with someone you know… someone you trust. When you know the person you’re working with, when they LIVE & WORK in our community, you know you can COUNT on them to do the right thing.
Like me, most of our staff grew up right here. Their kids probably go to school with YOUR kids. Maybe that’s why so many good customers have come to TRUST us over the past 24 years. For us, that’s not just a privilege, it’s a responsibility—to always do the right thing to earn & maintain your trust.”
Our Customers Say it Best! Testimonials
“On Thursday February 13, I experienced a problem with muffler system on my vehicle. I brought my car to the Benton Harbor Pro Muffler Shop. I would like to comment on the favorable experience.
I was greeted by Chris R., the service writer. Chris was able to have an employee get my vehicle in immediately and a quote was worked up. The work was approved and the vehicle was checked in at 4:00 p.m. At 4:29 p.m. my vehicle was pulled out of the bay and ready to leave, with repairs made to my satisfaction.
I would just like to express my appreciation on how all the employees assigned to my vehicle were friendly and very helpful. The work done on my vehicle was quick and professional. I was also pleased with the amount of time it took to repair my vehicle. Additionally a 12 month / 12,000 mile warranty on repairs was given.
I would not hesitate to return to your facility for other work on my vehicle and I also would not hesitate in recommending your facility to another person. Thank you again for your professional service.”
David McNeil, St. Joseph, Michigan
“Thank you Pro Muffler & Brake Shop! If I have a problem with my brakes or my muffler again, I will come to you! Many thanks to you & staff. My car runs so much better and because of you guys. I have confidence in driving my car again.”
Thanks again, Customer of ’97 Honda Civic
“Dear Kevin & Rich, We finally made it to the West Coast. We’re in Northern California headed down to San Fran. We picked up my PT Cruiser and it’s holding up well… So far. I don’t want to jinx myself. Hope all is well in Michigan. Perhaps we’ll meet again. Thanks for all your kindness!”
Sincerely, Beth & Jerod
Kevin & Pro Muffler guys, “Many thanks for your prompt, courteous & special service today!”
To Pro Muffler & Brake Shop, “We sincerely appreciate your competence however most importantly, we appreciate your honesty!”
Raine & Loren
Dear Pro Muffler guys, ”Yesterday my son brought his car in for a minor repair on his power steering fluid reservoir which ended up costing $26.50. He didn’t have the money on him and you let him take his repaired car home to get a check and return it. Thank you so much! You guys are obviously trusting of your customers and want to help people get back in their cars more than you want to make a buck.You all should be proud to work at Pro. Keep up the excellent job and attitude!”
Chris (Eric’s mom)
Dear Pro Muffler: “Thank you for reminding me why, if I need auto service, I always visit home from Chicago. Last week, I brought my car into Pro with the assumption that my muffler needed replacing. The experts at Pro determined that it only needed some welding. You could have very easily taken advantage of my lack of knowledge, but instead you fixed the problem and didn’t even charge me. I will certainly be coming back and telling others to go to Pro!”
“Just to share with you how much we appreciated your service on our ’99 Escort. I was totally impressed with the professional manner in which I was received in front and how in detail all the items in need of repair were pointed out by the service person. An extra Thank You for the lift back to our house & willingness to help jumpstart our other car. We have been there before & shall return when in need of something to repair. The very best & you have our recommendation any time! The car never drove better!!!”
“I came to you last night with no money in my pocket and a rotted dismantled exhaust system. I told you I was traveling home to see my daughter for Christmas and asked if there was any way you could help me make it home. I’m not quite sure of the gentleman’s name, but sir I would like to thank you for your caring and understanding in seeing that I got home to my family without having to worry about my exhaust because you fixed it for me. Please just know that your consideration and caring is dually noted and may you and your company be as blessed in the future as I was last night in your shop.”
Seasons Greetings and God Bless, Charles
Mark, Honesty is an almost forgotten virtue.
Thank you, James (La Porte, IN)
“I wanted to thank you for repairing Brian and Gayle’s van today. They are going through a lot of struggles right now and I’m sure this was a huge blessing to them. May God greatly bless you for your service and giving heart.”
Thank you, Mark
“On June 28th of 2011 I stopped by Pro Muffler & Brake. Traveling from Cedar Springs, Michigan on our way to Texas our muffler began to act up. When I pulled over, not sure where I was, Steak & Shake employees pointed me in your direction. The gentleman at the desk was very kind to us and was quick to get my van serviced. The employee who worked on my van was thorough and patient as I tried to understand the problem and make calls to my mechanic and friend for advice. At no time did I feel like a burden. It was very clear that, not being from the area, I probably would not be a returning customer. That did not matter! I was treated as if I was a family member.”
“Traveling alone with my four daughters I was very grateful that my path led to your company. Your employees definitely took the time to be sure I was confident/comfortable with my van repairs, and that I was confident and secure to continue my travels to Texas.”
“Thank you so much for being a positive and important part of our vacation”. ~ April