NAPA Gold Certified is a distinction given to certain auto repair shops that are affiliated with the National Automotive Parts Association (NAPA). Being "NAPA Gold Certified" can mean a few key things for the auto repair shop, as well as for its customers:

1. **High Standards of Service**: To become NAPA Gold Certified, a shop generally must meet or exceed certain standards of service quality and professionalism set by NAPA. This may include technician training, facility cleanliness, and customer service standards.

2. **Use of Quality Parts**: A NAPA Gold Certified shop typically uses NAPA parts, which are known for their quality. This can be a reassurance for customers that their vehicles are being repaired with reliable components.

3. **Warranty Coverage**: One of the major benefits for consumers is that NAPA Gold Certified shops often offer the NAPA AutoCare Peace of Mind Warranty. This warranty can provide coverage for qualifying repairs and services. The warranty is honored at more than 14,000 locations nationwide, which can be a significant advantage for those who travel or move.

4. **Ongoing Training**: Being NAPA Gold Certified can also indicate that the technicians in the shop receive continuous training and education to keep them up-to-date with the latest automotive repair techniques and technologies.

5. **Commitment to Ethics**: NAPA has a Code of Ethics that their certified shops are expected to uphold, which emphasizes honest and transparent service. 

6. **Recognition and Credibility**: Being certified can add to the shop's reputation, making it stand out as a trusted and reliable place for auto repairs.

For customers, choosing a NAPA Gold Certified shop can provide added confidence in the quality of work, the parts used, and the warranty coverage that comes with it. However, as with any certification or endorsement, it's always a good idea to do your research, read reviews, and make an informed decision when choosing an auto repair shop.

And did you know Pro Muffler & Brake Shop is the only NAPA Gold Certified repair shop in the Benton Harbor, St. Joe, Stevensville, Bridgman, and Berrien Springs area!